TERMS AND CONDITIONS

Last Updated: August 25, 2026

Indigo Mesa Online (“we,” “us,” or “our”) operates the website indigo-mesa.online (the “Site”). These Terms and Conditions (“Terms”) govern your use of our Site and the purchase of any goods or services offered through our Site. By accessing or using our Site, you agree to be bound by these Terms. If you do not agree, please do not use our Site.

These Terms are governed by the laws of England and Wales and comply with the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and the Digital Markets, Competition and Consumers Act 2024 (where applicable). 

1. About Us and How to Contact Us

Indigo Mesa Online
47 MacDonald St, Birmingham B5 6TG, United Kingdom
Email: [email protected]
Telephone: +441216666016

We are a business registered in the United Kingdom. If you have any questions about these Terms or your order, please contact us using the details above.

2. Applicability of These Terms

These Terms apply to all users of our Site, including visitors, customers, and anyone else who accesses or uses the Site. They govern your access to and use of our Site and constitute a legally binding agreement between you and us.

Please read these Terms carefully before placing an order. By placing an order, you accept these Terms and agree to be bound by them. If you are a consumer, you have statutory rights that these Terms do not override. 

3. Eligibility and Account Registration

By using our Site, you confirm that you are at least 18 years of age or are accessing the Site under the supervision of a parent or guardian.

If you create an account on our Site, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use of your account. We reserve the right to suspend or terminate your account at our discretion.

4. Products and Services

All products and services displayed on our Site are subject to availability. We make every effort to display accurate descriptions, images, and pricing. However, we do not warrant that product descriptions, images, or other content are accurate, complete, reliable, current, or error-free.

We reserve the right to:

  • Modify or discontinue any product or service without prior notice.

  • Correct any errors, inaccuracies, or omissions in pricing, descriptions, or availability.

  • Limit the quantities of any products or services we offer.

5. Formation of Contract

When you place an order on our Site, you are making an offer to purchase goods or services. This offer is subject to acceptance by us.

Order Process:

  1. Order Submission: You submit an order by completing the checkout process and clicking the button labelled “Order with Obligation to Pay” (or similar) to confirm your order and acknowledge that you are obliged to pay.

  2. Order Acknowledgment: We will send you an email acknowledging receipt of your order. This is not acceptance of your order.

  3. Contract Formation: A legally binding contract is formed between you and us only when we send you an email confirming that your order has been dispatched or that the services are confirmed (the “Order Confirmation”).

We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, pricing errors, or suspected fraud. 

6. Pricing and Payment

Prices:

  • All prices are displayed in [GBP/EUR/USD – please specify your currency].

  • Prices include applicable VAT at the current rate (where applicable).

  • Delivery costs are stated separately before you confirm your order and are added to the total price.

Payment:

  • Payment must be made at the time of ordering using the payment methods available on our Site (e.g., credit/debit cards, PayPal).

  • You warrant that you are authorised to use the chosen payment method and that the payment details are valid and correct.

  • We may use third-party payment processors to handle payments securely. Our Site uses SSL encryption to protect your payment information.

We reserve the right to change prices at any time but will not affect orders already confirmed. 

7. Delivery and Performance

Delivery:

  • We aim to deliver goods within the timeframes stated on our Site, but delivery times are estimates only.

  • Unless otherwise agreed, goods will be delivered within 30 days of the Order Confirmation.

  • If we cannot deliver within 30 days, we will inform you and offer you the right to cancel the order and receive a full refund.

  • You will be informed of any delivery charges before you place your order.

Risk and Title:

  • Risk of loss or damage to goods passes to you when you (or a third party designated by you) take physical possession of the goods.

  • Title (ownership) of goods passes to you when we receive full payment for the goods and delivery costs.

Digital Content:

  • Where we sell digital content (e.g., downloads, streaming), we will provide functionality, compatibility, and technical protection measures as described on our Site.

  • Your right to cancel digital content may end as soon as the download or streaming begins, provided you have given your express consent and acknowledged that you lose your cancellation right. 

8. Consumer Rights: Cancellation and Returns

Your Right to Cancel (Cooling-Off Period):

If you are a consumer, you have the right to cancel any distance contract within 14 days without giving any reason (“cooling-off period”).

  • Cancellation Period: The 14-day period begins on the day after you receive the goods (or, for services, the day after the contract is concluded).

  • How to Cancel: You must inform us of your decision to cancel within the 14-day period. You can use the Model Cancellation Form below, but it is not mandatory.

  • Return of Goods: You must return the goods to us within 14 days of notifying us of cancellation. You are responsible for the cost of returning the goods unless we have agreed otherwise.

  • Refund: We will refund the full purchase price, including standard delivery costs (but not any premium or expedited delivery costs), within 14 days of receiving the returned goods or proof of return. We may deduct an amount for diminished value if the goods show signs of excessive handling beyond what is necessary to inspect them.

Exceptions to the Right to Cancel:

  • Goods made to your specifications or clearly personalised.

  • Perishable goods.

  • Sealed audio or video recordings, computer software, or digital content that have been unsealed or downloaded.

  • Digital content where you have given express consent to the supply commencing during the cooling-off period and acknowledged that you lose your right to cancel.

  • Newspapers, periodicals, or magazines (excluding subscriptions).

  • Services completed with your agreement during the cooling-off period. 

9. Statutory Rights and Guarantees

Under the Consumer Rights Act 2015, goods and digital content you purchase must be:

  • Of satisfactory quality: Fit for purpose, free from defects, and safe.

  • Fit for purpose: Suitable for the purpose for which they are normally used, and for any specific purpose you made known to us.

  • As described: Match any description or sample provided.

If goods do not meet these standards, you have the right to:

  • A repair or replacement (at our cost).

  • If a repair or replacement is not possible or does not resolve the issue, a full or partial refund.

  • For digital content, you have rights to repair, replacement, or refund if it is faulty.

These statutory rights are not limited by these Terms. 

10. Intellectual Property

All content on our Site, including but not limited to text, graphics, logos, images, software, and design, is the property of Indigo Mesa Online or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, modify, or create derivative works from any content on our Site without our prior written consent.

You are granted a limited, non-exclusive, non-transferable license to access and use our Site for personal, non-commercial purposes.

11. Prohibited Uses

You agree not to use our Site:

  • For any unlawful purpose.

  • To solicit others to perform or participate in unlawful acts.

  • To violate any international, national, or local laws or regulations.

  • To infringe upon our intellectual property rights or those of others.

  • To upload or transmit viruses, malware, or other harmful code.

  • To collect or track personal data of other users.

  • To engage in spamming, phishing, or other deceptive practices.

We reserve the right to suspend or terminate your access to our Site for any violation of these Terms.

12. Limitation of Liability

Nothing in these Terms excludes or limits our liability for:

  • Death or personal injury caused by our negligence.

  • Fraud or fraudulent misrepresentation.

  • Any breach of your statutory rights as a consumer (including the Consumer Rights Act 2015).

  • Any other liability that cannot be excluded or limited by law.

Subject to the above:

  • We do not exclude or limit our liability for defective goods or services.

  • To the extent permitted by law, we are not liable for:

    • Any indirect, incidental, or consequential losses.

    • Loss of profits, business, revenue, or data.

    • Any loss or damage arising from your use of our Site or from third-party links.

Our total liability to you for any breach of these Terms or for any other claim arising in connection with your use of our Site or the purchase of goods/services is limited to the total price paid by you for the goods/services in question.

We make no warranties that our Site is error-free, secure, or continuously available. 

13. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms where the failure or delay arises from events outside our reasonable control (“Force Majeure Events”), including but not limited to:

  • Acts of God (natural disasters, severe weather, earthquakes).

  • War, terrorism, civil unrest, or acts of government.

  • Strikes, lockouts, or other industrial disputes.

  • Technical failures, power outages, or cyber-attacks.

  • Epidemics, pandemics, or public health emergencies.

If a Force Majeure Event occurs, we will notify you and take reasonable steps to minimise the impact. If performance is delayed by more than 30 days, either party may cancel the contract without liability, subject to refunds for any sums paid. 

14. Privacy and Data Protection

Your privacy is important to us. We collect and process personal data in accordance with our Privacy Policy, which forms part of these Terms. By using our Site, you consent to our collection and use of your data as described in the Privacy Policy.

15. Third-Party Links

Our Site may contain links to third-party websites, including payment processors, social media platforms, and advertisers. These links are provided for your convenience and do not imply our endorsement. We are not responsible for the content, privacy practices, or terms of use of any third-party websites. You access them at your own risk.

16. Governing Law and Jurisdiction

These Terms and any contract between you and us shall be governed by and construed in accordance with the laws of England and Wales.

If you are a consumer, you and we agree that any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in the courts of your home country.

Alternative Dispute Resolution: If you are dissatisfied with our handling of a complaint, you may use the Online Dispute Resolution (ODR) platform provided by the European Commission (available at ec.europa.eu/odr), although this may not apply if we are not based in the EU.

17. Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice. Changes will take effect immediately upon posting on our Site. Your continued use of our Site after changes are posted constitutes your acceptance of the new Terms.

We may notify you of material changes by email (where we have your contact details) or by a prominent notice on our Site. Please review these Terms periodically to stay informed.

18. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed and the remaining provisions shall remain in full force and effect.

19. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision unless expressly agreed in writing by us.

20. Entire Agreement

These Terms, together with our Privacy Policy and any Order Confirmation, constitute the entire agreement between you and us regarding your use of our Site and the purchase of goods/services and supersede all prior agreements, understandings, or representations.

21. Contact Us

If you have any questions, complaints, or requests regarding these Terms, please contact us:

Indigo Mesa Online
47 MacDonald St, Birmingham B5 6TG, United Kingdom
Email: [email protected]
Telephone: +441216666016

We aim to respond to all enquiries within [14] days.